Studio Policies
At Hidden Cove Private Fitness, every appointment is reserved exclusively for you. Our policies are designed to ensure a comfortable, professional experience while respecting everyone's time.
Appointments & Scheduling
Hidden Cove operates by appointment only. All personal training and massage sessions must be scheduled in advance, and walk-ins cannot be accommodated.
Recurring appointments are welcome and encouraged, subject to availability.
Cancellations & Rescheduling
We kindly request at least 24 hours' notice when canceling or rescheduling an appointment.
Less than 24 hours' notice: A fee equal to 50% of the scheduled session price may apply.
Less than one hour's notice or failure to attend: The full session price may be charged.
For clients with prepaid packages, applicable cancellation fees will be deducted from their remaining session balance rather than charged separately.
Rescheduling within the cancellation window is subject to the same policy.
We understand that unexpected circumstances arise and may waive cancellation fees at our discretion.
Arrival & Late Appointments
Please arrive on time for your scheduled appointment. You are welcome to arrive up to 10 minutes early and relax in our waiting area.
Appointments are often scheduled back-to-back, so arriving late may result in a shortened session to avoid affecting the next client's appointment. The full session price will still apply.
Studio Cancellations
On occasion, appointments may need to be rescheduled due to illness, emergencies, or unforeseen circumstances. Hidden Cove will provide as much advance notice as possible and make every effort to accommodate a new appointment time.
Clients will never be charged for appointments canceled by Hidden Cove, and any prepaid sessions will remain available for rescheduling.
Packages & Purchases
Personal training packages are intended for the individual who purchases them and are nontransferable.
Personal training packages expire 12 months from the date of purchase. Unused sessions are nonrefundable, except where required by law.
Prices and services are subject to change. Any changes to pricing will not affect sessions already purchased.
Health & Safety
Your health and safety are our priorities. Please disclose any relevant medical conditions, injuries, physical limitations, or changes in your health that may affect your ability to participate safely in personal training or massage therapy.
All new clients are required to complete an intake questionnaire and sign applicable consent or liability forms before beginning services.
Please reschedule your appointment if you are experiencing a contagious illness, fever, or symptoms that could place others at risk.
Hidden Cove reserves the right to modify, postpone, or decline a session when necessary for health or safety reasons.
Massage Therapy
Massage therapy is available exclusively to active Hidden Cove personal training clients and must be scheduled in advance.
All massage services are provided by licensed massage therapists in a professional, therapeutic setting. Clients are appropriately draped throughout the session, and personal boundaries are respected at all times.
Massage appointments follow the same cancellation and scheduling policies as personal training appointments.
Studio Etiquette
Hidden Cove is a private training environment designed to provide each client with a comfortable, distraction-free experience.
Please treat the studio, equipment, and others with respect. We ask that you silence your phone when possible and follow all instructions regarding the safe use of equipment.
Guests may only accompany clients with prior approval.
Professional Conduct
Hidden Cove is committed to maintaining a safe, respectful, and professional environment.
Inappropriate, threatening, discriminatory, or sexually suggestive behavior will not be tolerated. We reserve the right to end an appointment or decline future services when necessary to maintain a safe and professional setting.
Questions?
If you have questions about our studio policies or need assistance with an appointment, please contact us at connect@hiddencovefitness.com.
We appreciate your understanding and look forward to welcoming you to Hidden Cove.